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Multilingual Airline Support Emails
MI
Michael Patel
Posted October 25, 2025
SkyBridge Airways is training a generative assistant to triage flight disruption emails in English, Spanish, French, and German. They need real examples of customer emails paired with anonymized airline responses, covering delays, baggage, schedule changes, and loyalty inquiries.
Quality Criteria
Requirements for submission approval
- Each email thread must include at least one customer and one agent message
- Personal data must be redacted using provided macros
- Tag language and issue category in the metadata template
Requirements
What you need before contributing
- Accepts .eml or .txt exports from ticketing tools
- Must include original send timestamps
- Max 500 words per ticket