Regional operators, internet providers and virtual mobile operators
We test your assistant against your current price list and terms, and re-run the test every time they change.
If I cancel my fiber now, do I have to pay anything?
Outdated document
It read the 2024 terms. Since March 2026, leaving in the first 12 months costs up to €150.
Source: Terms of service · March 2026 · clause 9
Do I keep my number if I switch to you?
Correct
Matches the number portability page.
Source: Help center · portability
My internet is slow today. Can you speed it up?
Invented answer
It can't change a line. It should run a line test or book a technician.
Source: Assistant scope · allowed actions
In telecoms, prices, promotions and terms change every few weeks. Your assistant has to keep up. We check it against your current price list and terms, and re-run the check every month.
We test the assistants your customers use to choose a plan, understand a bill or report a fault.
Systems
Questions we check
Every question comes with its correct answer and the price list or clause it comes from. When the assistant fails, we tell you which of five ways it failed.
Five ways an AI gets it wrong
Is roaming in Morocco included in my plan?
Your AI says
Yes, roaming is free all over the world.
Correct answer, from your documents
Roaming rates · zones
Roaming at no extra cost applies in the EU. Morocco is billed at zone 2 rates.
Our telecom specialists write and review every question, and from the failures we find they build the data your assistant is missing.
Who writes
What they build
Customer assistants on the web, in the app and on WhatsApp, voice agents and IVR, assistants for stores and sales agents, and systems that classify technical tickets. We focus on prices, terms, roaming, portability and billing, and on what the assistant must not promise.
A one-off test shows where you stand today. The monthly subscription keeps it that way: each month we add questions for what has changed, re-run the whole test and flag every answer that has got worse.
Yes. If your assistant can change a plan, open a ticket or issue a credit, we check that it only does what it's allowed to, and that it never claims to have done something it can't.
Not to start. The free diagnostic uses only your public assistant and public price list, with made-up customer profiles. For internal systems we work under an NDA and a data processing agreement on EU infrastructure, or you run the questions yourself.
The diagnostic is free: 40 questions, results within 48 hours. A pilot evaluation, with 150 to 300 questions reviewed by our specialists, takes about two weeks and is quoted on scope, at a fixed price agreed before we start.
Start with a free diagnostic: we put forty questions to your assistant and, within 48 hours, tell you what fails, why, and what data it needs to improve.
