Airlines, rail and bus operators, travel agencies and online travel companies

A travel assistant that knows passengers' rights

We test your assistant against passenger-rights rules and your own conditions of carriage, with answer keys reviewed by passenger-rights specialists.

Get a free diagnostic Or book a 30-minute call.

My Madrid–Paris flight was cancelled three days before departure. Am I owed compensation?

Invented answer

With less than 14 days' notice there is compensation, unless the cancellation was caused by extraordinary circumstances.

Source: Regulation (EC) 261/2004 · art. 5

How many bags can I bring on the Basic fare?

Correct

Matches the fare conditions.

Source: Fare conditions · Basic

I've lost my passport at the airport and my flight leaves in two hours. What do I do?

Out of scope

That isn't true, and it's outside its scope. It should direct the passenger to the police and offer to change the flight.

Source: Assistant scope · travel documents

When a trip goes wrong, passengers ask your assistant first. What it says shapes the claim that follows. We check it against passenger-rights rules and your own conditions of carriage.

What we test

We test the assistants passengers use to book, change and claim, especially when something has gone wrong.

Systems

Booking and customer-service assistants for airlines, rail and bus
Assistants for travel agencies and online travel
Voice agents for disruptions and changes
Triage of claims and refunds

Questions we check

Cancellations, delays and compensation
Baggage allowances and fees
Changes and refunds
Passengers with reduced mobility
Pets, minors and special cases
Travel documents and entry requirements

Where travel assistants go wrong

Every question comes with its correct answer and the regulation or condition it comes from. When the assistant fails, we tell you which of five ways it failed.

Five ways an AI gets it wrong

If my train arrives 90 minutes late, do you refund the ticket?

Your AI says

~~Yes, the full price of the ticket.~~

Correct answer, from your documents

Punctuality commitment · long distance

50% of the ticket price for delays of more than 60 minutes on long-distance services.

Answer keys written by people who handle disruptions

Our travel specialists write and review every question, and from the failures we find they build the data your assistant is missing.

Who writes

Passenger-rights specialists
Travel agents
Customer-service agents

What they build

Disruptions solved step by stepCancellations and delays worked through to the right compensation or refund
Conditions Q&AQuestions and answers on fares, baggage and changes, grounded in your conditions
Special casesPets, minors, connections and other cases your documents leave out

Frequently asked questions

Which travel AI systems do you evaluate?

Booking and customer-service assistants for airlines, rail and bus operators, assistants for travel agencies and online travel companies, voice agents for disruptions, and systems that triage claims and refunds. We focus on cancellations, compensation, baggage and changes.

Do you test against passenger-rights regulations?

Yes. Questions about compensation and assistance are checked against the applicable rules, such as Regulation (EC) 261/2004 for flights, and against your own conditions of carriage. Each question cites the article or clause its answer comes from.

Can you test disruption scenarios?

Yes. We write test scenarios for cancellations, long delays, missed connections and overbooking, and check what the assistant tells passengers about rebooking, refunds and compensation.

Do you need access to our systems or passenger data?

Not to start. The free diagnostic uses only your public assistant and public conditions, with made-up passenger profiles. For internal systems we work under an NDA and a data processing agreement on EU infrastructure, or you run the questions yourself.

How long does it take and what does it cost to start?

The diagnostic is free: 40 questions, results within 48 hours. A pilot evaluation, with 150 to 300 questions reviewed by our specialists, takes about two weeks and is quoted on scope, at a fixed price agreed before we start.

Find out what your assistant gets wrong

Start with a free diagnostic: we put forty questions to your assistant and, within 48 hours, tell you what fails, why, and what data it needs to improve.

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